Troubleshooting

If the system is not working correctly, perform the following steps.

Warning IconA warning icon, calling your attention to a possibly risky situation
CAUTION
Powerwall 3, Backup Gateway 2, Gateway 3, and Backup Switch are not user-serviceable and must be repaired by Tesla or a Certified Installer.
Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
Do not open the deadfront cover inside the Gateway. Exposed wiring can present a risk of electrical shock.

Check the LED indicator on Powerwall 3 to determine its status:

LED State Indication
Solid white Normal operation
Flashing white Powerwall 3 is idle. Will enter sleep state if no actions in progress
Off Powerwall 3 is off or in sleep state
Flashing red Inverter fault
Informational PurposesAn informational icon, calling your attention
Note
Powerwall 3 Expansion units do not have an LED indicator, so the logo on the front of the unit is not illuminated.

If it is not possible to communicate with the system through the Tesla app, ensure that the home Internet connection is working. If the home Internet connection is working and communication through the Tesla app is still not possible, see tesla.com/support/energy/powerwall/mobile-app/connecting-powerwall-wi-fi for instructions to update your Wi-Fi connection.