Q: Non-Tesla vehicles are having trouble starting a charge session. What can I do?

A: To resolve this issue, set up a dedicated unsecured network (without a password) named "Tesla-Charging-Access" for customers to connect to when no other cell signals are available. Ensure all customer smartphones can connect to the internet to authenticate a charging session via the Tesla One app. After connecting to this network on your cellphone, take a screenshot and submit it through the Tesla One app.

Q: Is an internet connection or Wi-Fi network required to use Power Management features?

A: No, an internet connection is not required to use the Power Management features at free charging sites. However, a stable internet connection is necessary when charging energy is billed to the vehicle owner.

Are the chargers capable of connecting to a network secured with certificates or Active Directory authentication?

A: No, Wall Connectors requires the following Wi-Fi network configuration:

• Network security level must be WPA2 or WPA3 compliant (WEP, WPA2-TKIP are not supported)
• Wi-Fi network must be 2.4 GHz (If it shows up in the list of scanned networks in Tesla One, it is)
• Network channel width must be less than or equal to 20 MHz
• Network must be 802.11b, 802.11g or 802.11n compliant
• Network must support at least one of the following data rates:
  • 802.11 1, 2 Mbps
  • 802.11b 5.5, 11 Mbps
  • 802.11g 6, 9, 12, 18, 24, 36, 48, 54 Mbps
  • 802.11n 72.2 Mbps (20 Mhz channel)

Q: Are there any network or firewall requirements for Wall Connectors?

A: Yes. In some cases, installers may configure firewalls on the wireless access points that Wall Connectors (WCs) are connected to. To ensure proper connectivity and functionality, it's important that specific network traffic is allowed.

Wall Connectors require access to certain ports and domains. Please ensure that firewall settings allow traffic from the Wall Connector to the following ports and domains: