Access point placement relative to the Wall Connectors is the most important factor in
ensuring a stable Wi-Fi connection throughout the lifetime of the charging site.
For optimal Wi-Fi connectivity, please ensure the following:
Confirm that the Wi-Fi network is
broadcasting on 2.4 GHz, the frequency supported by Tesla Gen 3 Wall
Connectors and Universal Wall Connectors. This frequency offers a longer range.
Install the external antenna for
the Access Point, when available. Do not skip antenna installation, even if
the Access Point is close to the Wall Connectors.
Ensure a clear line of sight
between the Wall Connectors and Access Point. If the line of sight is
partially blocked, consider adjusting the mounting height and/or installing
additional Access Points. Note that a vehicle parked between the Access Point and
Wall Connector can affect performance.
If there are walls or support columns
between the Wall Connector and Access Point, check the obstruction material and
signal degradation in the Tesla One app under Wi-Fi Settings. Materials like
concrete and metal can degrade wireless connectivity.
Configure the Wall Connectors
closest to the Access Point as the Leader in a Group Power-managed
configuration when possible.
Ensure that the wireless signal
strength for each Wall Connector is above 45% (-67 dBm) in the Tesla One app
under Wi-Fi settings. Add or reposition Access Points if the signal strength
cannot meet this guideline. This is crucial for robust and uninterrupted
connectivity.
Wireless repeaters are not
recommended. Use additional Wireless Access Points to extend coverage.
Position the Access Point
approximately 10 ft in front of the Wall Connectors for better wireless
reception, when possible.
When installing the Wall Connector
on a metal pedestal, position the Access Point so it faces the front or side of
the Wall Connectors for optimal wireless reception.
Maintain a minimum installation
height of 10 ft for the Wireless Access Point. If ceiling height limits
this, reduce the permitted line-of-sight distance to the Wall Connector, as outlined
in the table below.
Access Point install height
Permitted Line of Sight distance to Wall Connector
10 to 12 ft (Recommended)
80 ft
8 to 9 ft
60 ft
7 to 8 ft
40 ft
Wireless Access Point Configurations
Setting up the Internet Gateway or wireless Access Point is the responsibility of the
installer unless instructed otherwise by the property owner. Following are some
important configurations to pay attention to:
Internet Gateway
Wireless Extension Access Point
Confirm Cellular network connection and strength
X
Leave 2.4 Ghz enabled and disable the 5 Ghz band if not
used
X
X
Provide property owner access credentials for the devices
X
X
Optional: Re-name the Wi-Fi SSID to reflect location and
grouping
X
X
Effective and Ineffective Approaches for Wi-Fi Connectivity
