Backup Troubleshooting

  • If a brownout or blackout is experienced during backup operation, reduce the loads and check that the load breakers have not opened.
    Informational PurposesAn informational icon, calling your attention
    Note
    See tesla.com/support/energy/powerwall/own/best-practices-during-power-outages for best practices to extend the backup duration of your system during an outage.
  • If it is necessary to manually reconnect to the grid, Tesla Support may direct you to operate the manual override switch on the Backup Gateway 2.
Component Name
1 Backup Gateway 2 manual override switch
2 Backup Gateway 2 circuit breaker (in most whole-home backup systems)