Complete Registration

Installer Registration

Installer registration is an important step for tracking install quality, and it allows the installer (and partner(s) if applicable) to view the site in Powerhub.

Note

Once installer registration has been completed, it cannot be changed in Tesla One and instead must be updated by Install Support.

To complete installer registration:

Select Registration > Installer Info and enter your contact information.
1. In the Company Name field, verify that the name of the company performing the installation has automatically been filled in. If the company name is not present or is not correct, search for your company to select it.
  Note
  The Company Name is the field that links a partner to a site, meaning this is the field that allows a company to view the site in Powerhub.
2. In the Email field, leave the email address of the installer completing the installation. This email address is used to track Tesla Academy training completion and the Pro Score inside Tesla One.
If you are a partner of an installer company, select Add Partner and search for the partner name to select it.
Note
This feature enables another company or entity to access the site in Powerhub. For instance, if another company is performing the installation, sold the system, owns the system, or distributes the hardware in region, they can be given Powerhub access to the site this way.
Select Continue to proceed to the customer registration.

Site Visibility in Powerhub

Tesla products appear in the Powerhub Fleet Monitoring Portal after Customer Registration is completed, and if the Company Name was present during commissioning per the above steps.

If a site is not visible in Powerhub:

Make sure the site was registered, meaning the customer can see it in their Tesla App.
Email EnergySupportEmea@tesla.com to add Companies to Sites for Powerhub visibility.

Customer Registration

Customer registration allows the customer to view their system in the Tesla app, and the customer’s product warranty is activated upon registration.

Tesla has two paths for customer registration:

Option 1: If the customer is available, select Show a code or Text the customer to allow the customer to enter their information. Both of these methods open the Tesla app to the Add Products page; the customer can also navigate to Add Products manually. See Registering Your Powerwall for more information.
Option 2: If the customer is not available, select Customer is Unavailable and complete the registration form on their behalf.
Note
The customer email address entered during registration is the link between the product and the customer's Tesla account. Please ensure that the email address is entered correctly and is the one used by the customer for their Tesla account.

Note

If customer registration is not completed, the customer will not have access to the system in the mobile app. Ensure customer registration is completed!

Note

Customer registration will fail if the system is not running. Ensure the system is running before trying to register it.