Troubleshooting

      Troubleshooting steps for common installation issues

      • Wall Connector Does Not Appear After Scan for Devices
      • Wall Connector Unable to Read Data
      • Backup Switch Does Not Appear on the Devices Page When Connected
      • Minimum Software Version is Not Available
      • Meter and CT Issues
        Common system metering issues, including current transformer (CT) issues
      • Powershare System Device Setup in Tesla One
      • Connect to Universal Wall Connector to Update Software and Configure Breaker Limit
      • Connect to Powershare Gateway to Update Software
      • Scan for Devices and Pair Universal Wall Connector
      • Select Grid Code and Start System
      • Configure Wi-Fi Connected Tesla Remote Energy Meter
      • Complete Registration
      • Optional: Perform the Off-Grid Powershare Test
      • Troubleshooting
        • Wall Connector Does Not Appear After Scan for Devices
        • Wall Connector Unable to Read Data
        • Backup Switch Does Not Appear on the Devices Page When Connected
        • Minimum Software Version is Not Available
        • Meter and CT Issues
          • Negative Loads Alert
          • Negative Site Reading​​​​​​​​​​​​​​
          • Power Factor (PF) Not Close to 1
          • Tesla Remote Energy Meter is "Unable to Read Data"
          • Tesla Remote Energy Meter "Failed to Configure Meter"
          • Tesla Remote Energy Meter Not Reporting Values After Install
          • Incorrect Current Transformer Location
          • Current Transformer on Incorrect Phase
          • Incorrect Orientation of the Current Transformer
          • Incorrect Current Transformer (CT) Assignment
      • Revision History
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