General Warnings and Information

ATTENTION: Read this entire document before installing or using Powerwall. Failure to do so or to follow any of the instructions or warnings in this document can result in electrical shock, serious injury, or death, or can damage Powerwall, potentially rendering it inoperable.

Informational PurposesAn informational icon, calling your attention
Note
On detection of abnormal condition for voltage or frequency conditions or in response to a detected unintentional island, the Tesla Powerwall system disconnects from the grid to prevent backfeed.

Important Safety Instructions

This manual contains important instructions for the Tesla Powerwall 2 AC and Backup Gateway that must be followed during installation and maintenance of the system.

Symbols Used

CAUTION: indicates a hazardous situation which, if not avoided, could result in minor injury or damage to the equipment.

RISK OF ELECTRIC SHOCK: indicates components that present risk of electrical shock.

WARNING: indicates a hazardous situation which, if not avoided, could result in injury or death.

CAUTION, RISK OF ELECTRIC SHOCK, ENERGY STORAGE TIMED DISCHARGE. Discharge time is 5 minutes from de-energization.

NOTE: indicates an important step or tip that leads to best results, but is not safety or damage related.

BIDIRECTIONAL TERMINAL: Indicates location of combined input/output connector on the equipment.

REFER TO OPERATING INSTRUCTIONS: indicates that user should refer to operating or installation instructions before proceeding.

PROTECTIVE EARTH CONDUCTOR TERMINAL: Indicates location of grounding connection on the equipment.

General Information

Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
Read this entire document before installing or using Powerwall. Failure to do so or to follow any of the instructions or warnings in this document can result in electrical shock, serious injury, or death, or may damage Powerwall, potentially rendering it inoperable.
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Warning
A battery can present a risk of electrical shock, fire, or explosion from vented gases. Observe proper precautions.
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Warning
Powerwall installation must be carried out only by a competent electrician who is certified by Tesla and who has been trained in dealing with low voltage electricity.
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Warning
Powerwall is heavy. Use of lift equipment is recommended.
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Warning
Use Powerwall only as directed.
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Warning
Do not use Powerwall if it is defective, appears cracked, broken, or otherwise damaged, or fails to operate.
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Warning
Before beginning the wiring portion of the installation, ensure that Powerwall is switched off, and lock out any associated circuit breakers and disconnect switches (if applicable for the installation).
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Warning
Do not attempt to open, disassemble, repair, tamper with, or modify Powerwall. Powerwall and its components are not user serviceable. Batteries in Powerwall are not replaceable. Contact Tesla Support for guidance on repairs.
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Warning
To protect Powerwall and its components from damage when transporting, handle with care. Do not impact, pull, drag, or step on Powerwall. Do not subject Powerwall to any strong force. To help prevent damage, leave Powerwall in its shipping packaging until it is ready to be installed.
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Warning
Do not insert foreign objects into any part of Powerwall.
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Warning
Do not expose Powerwall or its components to direct flame.
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Warning
Powerwall is not intended for installation in habitable spaces or living spaces in dwelling units.
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Warning
Do not install Powerwall within 24 inches (610 mm) of heating vents or radiators. Powerwall can be installed in a mechanical room with HVAC equipment.
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Warning
Do not immerse Powerwall or its components in water or other fluids.
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Warning
Install Powerwall and Backup Gateway in a location that prevents damage from flooding.
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Warning
Operating or storing Powerwall in temperatures outside its specified range might cause damage to Powerwall.
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CAUTION
Powerwall is not designed nor warrantied for non-stationary applications.
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CAUTION
Do not use solvents to clean Powerwall, or expose Powerwall to flammable or harsh chemicals or vapors.
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CAUTION
Do not use fluids, parts, or accessories other than those specified in this manual, including use of non-genuine Tesla parts or accessories, or parts or accessories not purchased directly from Tesla or a Tesla-certified party.
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CAUTION
Do not expose Powerwall to ambient temperatures above 60°C (140°F) or below -30°C (-22°F).
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CAUTION
Do not place Powerwall in a storage condition for more than one (1) month, or permit the electrical feed on the Powerwall to be severed for more than one (1) month, without placing Powerwall into a storage condition in accordance with Tesla’s storage specifications.
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CAUTION
Do not paint any part of Powerwall, including any internal or external components such as the exterior shell or casing.
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CAUTION
Do not connect Powerwall directly to photovoltaic (PV) solar wiring.
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CAUTION
When installing Powerwall in a garage or near vehicles, keep it out of the driving path. If possible, install Powerwall on a side wall and/or above the height of vehicle bumpers.
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CAUTION
Ensure that no water sources are above or near Powerwall or Backup Gateway, including downspouts, sprinklers, or faucets.
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CAUTION
Ensure that snow does not accumulate around Powerwall or Backup Gateway.