Neurio W2 Meter Installation Troubleshooting
Chime Indication
When powered on, the Neurio W2 will play the following tones to indicate its status in sequential order.
| Tone | Indication | Description |
| Short Beeps |
Voltage check | One beep for each voltage wire that is connected. For a 3-phase installation there should be three beeps to indicate that the brown, black, and gray wires are connected. |
| Short Chime |
Neurio Wi-Fi network started | Neurio has started housing its own Wi-Fi network. You can join this network to configure Neurio and connect it to your own Wi-Fi network. |
| Long beep |
Voltage warning (conditional) | Indicates that two wires are connected to the same phase. |
| Long Chimes |
Neurio joined network successfully | Neurio successfully joined your Wi-Fi network. |
| Failing tone |
Neurio failed to join network | Neurio was unable to join your Wi-Fi network. Neurio will now start hosting its own Wi-Fi network again to allow you to re-connect to Neurio and re-enter the Wi-Fi credentials. |
LED Indication
The LED on the meter housing will also indicate the current state of the meter.
| State | LED Behavior |
| Powered | Solid Red |
| Wi-Fi Connected | Solid Blue |
| Normal Operation | "Breathing" Blue |
| Wi-Fi Network Lost | Slow Flashing Blue (2s/2s) |
| Attempting to join Wi-Fi Network | Fast Flashing Blue (0.5s/0.5s) |
| Configuration Network Up (Ready to Pair) | Solid Green |
| Configuration Data Transfer (Pairing in Process) | Blinking Purple |
| Firmware Update in Progress | Solid Yellow |
Pairing Behavior
How long can a Neurio meter remain powered on to accept pairing requests?
If the meter has never been paired, or if it was previously paired and then unpaired gracefully during device setup, the meter will remain on and accept pairing requests indefinitely. It will reboot every 30 minutes.
If the meter has been previously paired and was not unpaired gracefully during device setup, the pairing process must begin within 1 minute of bootup (audible chime).