Neurio W2 Meter Installation Troubleshooting

Chime Indication

When powered on, the Neurio W2 will play the following tones to indicate its status in sequential order.

Tone Indication Description
Short Beeps
Voltage check One beep for each voltage wire that is connected. For a 3-phase installation there should be three beeps to indicate that the brown, black, and gray wires are connected.
Short Chime
Neurio Wi-Fi network started Neurio has started housing its own Wi-Fi network. You can join this network to configure Neurio and connect it to your own Wi-Fi network.
Long beep
Voltage warning (conditional) Indicates that two wires are connected to the same phase.
Long Chimes
Neurio joined network successfully Neurio successfully joined your Wi-Fi network.
Failing tone
Neurio failed to join network Neurio was unable to join your Wi-Fi network. Neurio will now start hosting its own Wi-Fi network again to allow you to re-connect to Neurio and re-enter the Wi-Fi credentials.

LED Indication

The LED on the meter housing will also indicate the current state of the meter.

Figure 1. Neurio W2 Meter LED Location
State LED Behavior
Powered Solid Red
Wi-Fi Connected Solid Blue
Normal Operation "Breathing" Blue
Wi-Fi Network Lost Slow Flashing Blue (2s/2s)
Attempting to join Wi-Fi Network Fast Flashing Blue (0.5s/0.5s)
Configuration Network Up (Ready to Pair) Solid Green
Configuration Data Transfer (Pairing in Process) Blinking Purple
Firmware Update in Progress Solid Yellow

Pairing Behavior

How long can a Neurio meter remain powered on to accept pairing requests?

If the meter has never been paired, or if it was previously paired and then unpaired gracefully during device setup, the meter will remain on and accept pairing requests indefinitely. It will reboot every 30 minutes.

If the meter has been previously paired and was not unpaired gracefully during device setup, the pairing process must begin within 1 minute of bootup (audible chime).