At the time of publication, external access to Powerhub for instances that are connected to accounts (this is the majority case) is automatically granted via Partner Portal for Energy Customers and Tesla For Business for Commercial Charging Customers.

This guide walks through how to use the Access & Security feature in the two cases listed above.

Feature Access

The Access & Security tab is available as a tab on the top-most group (also referred to as the instance level). Select Access & Security to view all users with access and their associated permissions:

User Roles

To view which permissions and functionality are associated with a specific role, hover over the information icon:

Add, Edit, and Remove User Access

Note

Only users with the Owner role can manage user access. If no one in your organization has the Owner role, contact your Tesla Account Manager to grant access to at least one user.

To add a user, select the Add User button at the top of the Access & Security page. A user must already have a Tesla account to be added (a Tesla account can be made at tesla.com or via this link).

Note

Adding a user via the Powerhub Access & Security feature will NOT grant the user access to other Tesla applications such as Tesla One or Partner Portal. To grant holistic read access to ALL Tesla applications when an account is associated, please use Partner Portal or Tesla For Business, where appropriate.

To update a user's role, select the dropdown next to the user's name on the Access & Security page, then select the desired role.

To remove a user, select the trash icon next to the user on the Access & Security page.

Note

Users with the Viewer or Advanced Support role can view a read-only version of the Access & Security panel. As noted above, only those with the Owner role can add users and/or edit roles.

User Access When an Account is Associated with the Instance

If an account is attached to the instance and there are elevated permissions associated, users will view details about the account and will be able to managed elevated permissions via the Powerhub Access & Security feature.

If an account is attached to the instance and there are NO elevated permissions associated, users will view details about the account, but will not be able to manage users via the Powerhub Access & Security feature at this time.