Customer Tesla App View

Tesla App View

The Tesla App View displays the site in the Tesla App as it appears to the customer, with view-only access to the following app screens:
  • Energy Home
  • Graphs
  • Impact
  • Settings
Figure 1. Tesla App View on Powerhub Single Site View

Customer Settings

Customer Settings display the Powerwall settings selected by the customer in the app.

Setting Description
Backup Reserve Reserve Energy for grid outages. Shows the percentage reserved for backup vs. self powered.
Default Real Mode

Time-Based Control or Self Powered

  • Self Powered: Customer is using stored solar to power their home after the sun goes down, reducing their reliance on the grid.
  • Time-Based Control: Customer is using their stored energy for maximum savings based on their utility rate plan, reducing their energy bill.
Charge From Grid

Indicates whether grid charging is allowed.

  • Restricted by installer: Grid charging was restricted by the installer
  • Restricted by customer: Grid charging was restricted by the customer in app
Export to Grid

Indicates whether exporting from grid is allowed.

  • Restricted by installer: Grid export was restricted by the installer
  • Restricted by customer: Grid export was restricted by the customer in app
Version The Site Controller's current firmware version.

Customer Features

Customer features indicate whether a customer does or does not have access to certain settings/features. If the setting is viewable by the customer in the app, the platform displays a green check next to the setting. If not, a red x is displayed. The available settings are:

  • Settings Menu
    • Time Based Control
    • Energy Exports
    • Grid Charging
    • Permission to Export
  • Home Screen
    • Go Off-Grid
    • Back-up Time Remaining
    • Service Scheduling
    • Remote Restart
  • Storm Watch
  • Off-grid Vehicle Charging

Rate Plan Manager

Rate Plan Manager displays the utility rate plan set by the customer in the app. The rate plan displays:
  1. Plan Type: Indicates whether the customer has a "Flat" rate plan or "Time of Use (TOU)" rate plan. TBC.
  2. Rate Plan Schedules: Displays each season the customer has set to a different rate plan. Under each season, displays time ranges for off-peak, high-peak, and mid-peak hours, and shows the buy price and sell price in kWh for these windows