Powerhub User Interface

Powerhub Fleet View

View a site from the Powerhub Fleet View using the following options:
  1. Select from the Your Recently Visited list.
  2. Search for a site (by customer name or email, address, site name / number, device part number, or device serial number).
  3. Select View All, then select the site directly.
Informational PurposesAn informational icon, calling your attention
Note
If you have an account with multiple instances, you will select an instance to view that fleet.

Powerhub Site View

Once a site has been selected, Powerhub has the following capabilities:

Figure 1. Residential Powerhub User Interface
1 Search Lists all customer, site, and address matches for a search query. Allows agents to find sites efficiently during customer interactions Learn more
2 Site Info Provides high level information about the site Learn more
3 Customer Email Displays the customer email address (can be edited if unverified) Learn more
4 Partner Access Shares the site with a partner company Learn more
5 Live Status Cards Display current charge level, diagnostics summary, customer system status, grid status, battery mode, and backup reserve in a single view
6 Diagnostics Tracks pre-computed diagnostics of the site to identify issues (select Diagnostics card to view individual diagnostics) Learn more
7 Device Info Provides information about the devices installed on site Learn more
8 Interactive Site Layout Displays visual representation of the devices installed on a customer's system, including device hierarchy, configuration details, and the role each device plays on site Learn more
9 Graph View Provides historical data for pre-defined groups of telemetry data, which can be viewed over configurable timelines Learn more
10 Alerts Displays any active alerts on the site
Informational PurposesAn informational icon, calling your attention
Note
 Learn more
11 Service Tickets Displays any Energy Service Portal (ESP) tickets associated with the site Learn more
12 Customer Tesla App / Tesla One Device Setup View
Informational PurposesAn informational icon, calling your attention
Note
Use Customer / Setup toggle to change app views.
 Customer View: Site in Tesla App as it appears to the customer, including settings selected by the customer for their system Learn more
Installer View: Site in Tesla One Device Setup Interface. If in Remote Service mode, can be used to change settings and/or troubleshoot the system Learn more
13 Live Chat Provides live chat access to Tesla Support for answers to questions and issue resolution Learn more