Frequently Asked Questions
Troubleshooting for potential issues and relevant Tesla support contact information are shown below.
Regional Support Teams:
- North America: CertifiedInstaller@tesla.com
- EMEA: EnergySupportEMEA@tesla.com
- APAC: PowerwallSupportANZ@tesla.com
I logged in to Powerhub but some of my
commissioned sites are missing from my instance.
- There could be an error with site provisioning. Contact your regional support team (listed above) with the subject “Missing Sites in Powerhub” and include the Tesla Site Controller VIN(s) (format GFYYYYYYYYYYYY, for example GF2213370003BJ) for the missing site(s).
I want to be provided a new set of data
that is not available in the signals dropdown in Graph View.
- Contact your regional support team (listed above) with the subject “New Data Signal Request” and include a description of the type of data you would like available.
I have noticed a bug within Powerhub
(for example: issues with rendering, browser issues).
- Contact your regional support team (listed above) with the subject “Powerhub Issue” and include a description of the issue with screenshots along with your instance name.
I want a new feature within
Powerhub.
- Contact your regional support team (listed above) with subject “Powerhub New Feature Request” and include a description of the new feature you would like to see in Powerhub.