General Warnings and Information

ATTENTION: Read this entire document before installing or using Powerwall. Failure to do so or to follow any of the instructions or warnings in this document can result in electrical shock, serious injury, or death, or can damage Powerwall, potentially rendering it inoperable.

IMPORTANT SAFETY INSTRUCTIONS

This manual contains important instructions for Powerwall 3 and Backup Gateway 2 that must be followed during installation and maintenance of the system.

Note

On detection of abnormal condition for voltage or frequency conditions or in response to a detected unintentional island, the Tesla Powerwall system disconnects from the grid to prevent backfeed.

Symbols Used


	CAUTION: Indicates a hazardous situation which, if not avoided, could result in minor injury or damage to the equipment.	RISK OF ELECTRIC SHOCK: Indicates components that present risk of electrical shock.
	WARNING: Indicates a hazardous situation which, if not avoided, could result in injury or death.	CAUTION, RISK OF ELECTRIC SHOCK, ENERGY STORAGE TIMED DISCHARGE. Discharge time is 5 minutes from de-energization.
Note	NOTE: Indicates an important step or tip that leads to best results, but is not safety or damage related.	BIDIRECTIONAL TERMINAL: Indicates location of combined input/output connector on the equipment.
	REFER TO OPERATING INSTRUCTIONS: Indicates that user should refer to operating or installation instructions before proceeding.	PROTECTIVE CONDUCTOR TERMINAL: Indicates location of grounding connection on the equipment.

General Information

Warning

Read this entire document before installing or using Powerwall. Failure to do so or to follow any of the instructions or warnings in this document can result in electrical shock, serious injury, or death, or may damage Powerwall, potentially rendering it inoperable.

Warning

A battery can present a risk of electrical shock, fire, or explosion from vented gases. Observe proper precautions.

Warning

Powerwall installation must be carried out only by a competent electrician who is certified by Tesla and who has been trained in dealing with low voltage electricity.

Warning

Powerwall is heavy. Use of lift equipment is recommended.

Warning

Use Powerwall only as directed.

Warning

Do not use Powerwall if it is defective, appears cracked, broken, or otherwise damaged, or fails to operate.

Warning

Before beginning the wiring portion of the installation, ensure that Powerwall is switched off, and lock out any associated circuit breakers and disconnect switches (if applicable for the installation).

Warning

Do not attempt to open, disassemble, repair, tamper with, or modify Powerwall. Powerwall and its components are not user serviceable. Batteries in Powerwall are not replaceable. Contact Tesla Support for guidance on repairs.

Warning

To protect Powerwall and its components from damage when transporting, handle with care. Do not impact, pull, drag, or step on Powerwall. Do not subject Powerwall to any strong force. To help prevent damage, leave Powerwall in its shipping packaging until it is ready to be installed.

Warning

Do not insert foreign objects into any part of Powerwall.

Warning

Do not expose Powerwall or its components to direct flame.

Warning

Do not install Powerwall within 24 inches (610 mm) of heating vents or radiators. Powerwall can be installed in a mechanical room with HVAC equipment.

Warning

If installing Powerwall indoors, a detection system for flammable gases should be installed at the site in accordance with local building and fire codes. Example: Smoke or heat detection devices.

Warning

Ensure that concentrated water sources do not drain onto Powerwall or Backup Gateway, including downspouts, roofs without gutters, or drains.

Warning

Do not immerse Powerwall or its components in water or other fluids.

CAUTION

Powerwall is not designed nor warrantied for non-stationary applications.

CAUTION

Do not use solvents to clean Powerwall, or expose Powerwall to flammable or harsh chemicals or vapors.

CAUTION

Do not use fluids, parts, or accessories other than those specified in this manual, including use of non-genuine Tesla parts or accessories, or parts or accessories not purchased directly from Tesla or a Tesla-certified party.

CAUTION

Do not place Powerwall in a storage condition for more than one (1) month, or permit the electrical feed on the Powerwall to be severed for more than one (1) month, without placing Powerwall into a storage condition in accordance with Tesla’s storage specifications.

CAUTION

Do not paint, coat, or wrap any part of Powerwall, including any internal or external components such as the exterior shell or casing. These may cause Powerwall to overheat, resulting in damage to the product.