Powerwall 3 is Not Producing

No solar production at all; all DC strings are grayed out. 0W solar displayed

Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
Turn the Powerwall 3 Enable switch OFF to de-energize the system before terminating any conductors inside Powerwall 3. Confirm lack of voltage at the AC and PV terminals before proceeding.

Symptoms

On the landing page, solar production reads 0.0 kW. On the Powerwall 3Device page, the DC string fields are grayed out, indicating the Powerwall 3 is not producing power.

Figure 1. Powerwall 3 Solar Production is 0 kW

Steps to Troubleshoot

  1. If Device Setup displays an alert, follow troubleshooting steps to resolve that alert. If there is no alert, or if resolving the alert does not enable solar production, proceed with the following troubleshooting steps.
  2. For Powerwall 3:
    1. Select Stop System, then turn the Enable switch OFF.
    2. Confirm the string(s) are connected to Powerwall 3.
    3. Turn the Enable switch ON.
  3. Rapid Shutdown (RSD) may be initiated. See Powerwall 3 Rapid Shutdown (RSD) Initiated for Powerwall 3 troubleshooting steps.
  4. If the issue persists, contact Tesla Support.
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Note
If the system has only one string, see Powerwall 3 is Under Producing.