Alert: Inverter Relay Self-Test Failure
Symptoms
The Powerwall 3 is failing the Inverter Relay self-test.
Confirm the System is Active
Note
Take screenshots of the Device Setup interface while troubleshooting.
- Tesla installers: Upload these screenshots to the JCO in the Tesla One app
- Certified Installers: Upload these screenshots to the Channel Support Intake Form (see Expectations for Certified Installers Contacting Tesla Support for more information)
- On the Device Setup interface landing page, confirm that the system has been started.
- Select Stop System, then Start System.
- During the Inverter Relay
self-test, confirm the AC State is Active.NoteIf the AC State does not display Active at any point during the self-test, contact Install Support.
- Confirm the DC and AC values display live readings during the self-test. If the system is not functioning, it will not display values.
- If the system continues to fail the self-test and does not display clear alerts to resolve the issue, contact Install Support.