Network Connection Issues

      Common issues connecting the system to the internet via Wi-Fi or Ethernet

      • Wi-Fi Connection is Not Functioning
        On the Networking page, Wi-Fi has been configured but the system is not connected to Tesla (indicated with a red exclamation point icon).
      • Ethernet Connection is Not Functioning
      • Device Connected to Customer Router Cannot Open Webpages
      • Customer Router Has Captive Portals
      Parent topic: Installation Troubleshooting
      • Quick Guide: Performing Powerwall 3 Device Setup in Tesla One
      • Install / Update Tesla One
      • Launch Device Setup in Tesla One
      • Device Setup User Interface Overview
      • Configure Internet Connection
      • Update Powerwall 3 Software
      • Check Connected Devices
      • Configure Meters and CTs
        • Configure Backup Gateway 2 Primary (Meter X)
        • Configure Backup Gateway 2 Secondary (Meter Y)
        • Configure Backup Switch (Meter Z)
        • Configure Gateway 3 (Meter Z)
        • Configure Wi-Fi Connected Tesla Remote Energy Meter
        • Configure Wired Tesla Remote Energy Meter
      • Choose a Grid Code
      • Select the Solar Installation Type
      • Optional: Set Import & Export Limits
      • Optional: Edit or Disable Panel Limit
      • Optional: Configure Powerwall 3 Maximum Power / Current Output
      • Optional: Adjust Off-Grid Settings
        • Optional: Adjust Frequency Overrides
      • Start System
      • Complete Registration (Tesla Direct Installers)
      • Complete Registration (Certified Installers)
      • Address Alerts
      • Perform E-Stop Test
      • Perform Backup Test
      • Waking Powerwall 3 from Sleep State
      • Add Follower Powerwall 3 and/or Expansion Units
        • Troubleshooting a Multi-Powerwall 3 System
      • Installation Troubleshooting
        • Issues Entering Device Setup Interface
          • I Cannot Sign in to Tesla One
          • Powerwall 3 Network is Not Broadcasting
          • Powerwall 3 Network is Broadcasting but I Cannot Connect
          • I am Connected to the Powerwall 3 Network but the Device Setup Interface Does Not Load
        • Site Controller Software Update Issues
          • Site Controller Software Update Download is Slow
          • Site Controller Software Update Stuck in "Staging Update" State
        • Solar Production Issues
          • DC-Coupled Solar Issues
            • Powerwall 3 is Not Producing
            • Powerwall 3 is Displaying 0A for a Connected String
            • Powerwall 3 is Under Producing
          • AC-Coupled Solar Issues
            • Negative Solar Reading
            • Solar Production Value Does Not Match Inverter Output​​​​​​​​​​​​​​
            • Solar Production is Higher or Lower Than Expected​​​​​​​​​​​​​​
            • Loads are not Covered with Sufficient Solar Production
            • Inconsistent Load and Solar Readings​​​​​​​​​​​​​​
            • Solar Production Stops During Backup Test
        • Powerwall 3 Battery Issues
          • Powerwall 3 Displaying 0% State of Energy
          • Powerwall 3 Discharge is Fluctuating​​​​​​​​​​​​​​
          • Powerwall 3 is Discharging at Full Power​​​​​​​​​​​​​​
          • Powerwall 3 is Not Charging from Solar​​​​​​​​​​​​​​
          • Powerwall 3 Fails to Provide Backup Power to All Loads​​​​​​​​​​​​​​
          • Grid Reconnection Took Too Long
          • High Impedance Issues
        • Powerwall 3 Self-Test Issues
          • Alert: MCI Self-Test Failure
          • Alert: Isolation Self-Test Failure
          • Alert: Inverter Relay Self-Test Failure
          • Arc Fault Lockout
        • MCI and PV String Issues
          • Perform Insulation Resistance (Megger) Test to Identify Faulty String
          • Determine True String VOC
          • Confirm String Continuity
          • MCI Diode Test and Resistance Test (MCI Health Tests)
        • Powerwall 3 Rapid Shutdown (RSD) Initiated
        • Meter and CT Issues
          • Negative Site Reading​​​​​​​​​​​​​​
          • Power Factor (PF) Not Close to 1
          • Gateway Meters Do Not Appear
        • Network Connection Issues
          • Wi-Fi Connection is Not Functioning
          • Ethernet Connection is Not Functioning
          • Device Connected to Customer Router Cannot Open Webpages
          • Customer Router Has Captive Portals
        • Devices Page Issues
          • Device(s) Not Visible
          • Device Firmware Update Issues
        • Registration Issues
          • Company Name Not Available in Installer Registration Menu
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