Neurio Meter Off-line

The Neurio meter has been paired but does not display any readings on the Metering tab of the System page

Steps to Troubleshoot

  • Verify the system is on the latest software version; if an update is available, there will be an Update Required banner on the landing page
  • Turn the Neurio meter breaker off then on to power cycle the meter, and wait to hear the startup chime
    Informational PurposesAn informational icon, calling your attention
    Note
    Alternatively, unplug the AC power harness from the meter, then plug it back in to power cycle.
  • If needed, re-pair the meter (see Pair a Neurio Remote Energy Meter in the Setup App Commissioning Guide for instructions)
  • If the meter is still offline, this is likely a range issue. See the Advanced Methods for Connecting Out-of-Range Neurio Meters to Site Controller application note for methods to connect the meter