Issues Entering Device Setup Interface

    Common issues entering the Device Setup interface

    • I Cannot Sign in to Tesla One
    • Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network is Not Broadcasting
    • Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network is Broadcasting but I Cannot Connect
    • I am Connected to the Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network but the Device Setup Interface Does Not Load
    Parent topic: Installation Troubleshooting
    • Quick Guide: Performing Device Setup in Tesla One
    • Install / Update Tesla One
    • Launch Device Setup in Tesla One
      • Update Site Controller Software If Required
    • Device Setup User Interface Overview
    • Configure Internet Connection
    • Check Connected Devices
    • Configure Meters and CTs
      • Configure Backup Gateway 2 Primary (Meter X)
      • Configure Backup Gateway 2 Secondary (Meter Y)
      • Configure Backup Switch (Meter Z)
      • Pair a Neurio Remote Energy Meter
    • Choose a Grid Code
    • Select the Solar Installation Type
    • Optional: Set Import & Export Limits
    • Optional: Edit or Disable Panel Limit
    • Optional: Adjust Off-Grid Settings
      • Optional: High Impedance Mode
      • Optional: Adjust Frequency Overrides
    • Start System
    • Enable Solar for Powerwall+ / Tesla Solar Inverter
    • Complete Registration (Tesla Direct Installers)
    • Complete Registration (Certified Installers)
    • Address Alerts
    • Perform E-Stop Test
    • Perform Backup Test
    • Installation Troubleshooting
      • Issues Entering Device Setup Interface
        • I Cannot Sign in to Tesla One
        • Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network is Not Broadcasting
        • Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network is Broadcasting but I Cannot Connect
        • I am Connected to the Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network but the Device Setup Interface Does Not Load
      • Site Controller Software Update Issues
        • Site Controller Software Update Download is Slow
        • Site Controller Software Update Stuck in "Staging Update" State
      • Solar Production Issues
        • Powerwall+ / Tesla Solar Inverter is Not Producing
        • Powerwall+ / Tesla Solar Inverter is Displaying 0A for a Connected String
        • Powerwall+ / Tesla Solar Inverter is Under Producing
        • Negative Solar Reading
        • Solar Production Value Does Not Match Inverter Output​​​​​​​​​​​​​​
        • Solar Production is Higher or Lower Than Expected​​​​​​​​​​​​​​
        • Loads are not Covered with Sufficient Solar Production
        • Inconsistent Load and Solar Readings​​​​​​​​​​​​​​
        • Solar Production Stops During Backup Test
      • Powerwall / Powerwall+ Battery Issues
        • Powerwall / Powerwall+ Displaying 0% State of Energy
        • Powerwall / Powerwall+ Discharge is Fluctuating​​​​​​​​​​​​​​
        • Powerwall / Powerwall+ is Discharging at Full Power​​​​​​​​​​​​​​
        • Powerwall / Powerwall+ is Not Charging from Solar​​​​​​​​​​​​​​
        • Powerwall / Powerwall+ is Charging from Grid Rather than Available Solar​​​​​​​​​​​​​​
        • Powerwall / Powerwall+ Fails to Provide Backup Power to All Loads​​​​​​​​​​​​​​
        • Grid Reconnection Took Too Long
        • High Impedance Issues
      • Powerwall+ / Tesla Solar Inverter Self-Test Issues
        • Alert: MCI Self-Test Failure
        • Alert: Isolation Self-Test Failure
        • Alert: Inverter Relay Self-Test Failure
        • Arc Fault Lockout
      • MCI and PV String Issues
        • Perform Insulation Resistance (Megger) Test to Identify Faulty String
        • Determine True String VOC
        • Confirm String Continuity
        • MCI Diode Test and Resistance Test (MCI Health Tests)
      • Powerwall+ / Tesla Solar Inverter Rapid Shutdown (RSD) Initiated
      • Meter and CT Issues
        • Negative Site Reading​​​​​​​​​​​​​​
        • Power Factor (PF) Not Close to 1
        • Gateway Meters Do Not Appear
        • Neurio Meter Failed to Add / Not Connecting
        • Neurio Meter Off-line
        • Troubleshooting Neurio Remote Energy Meters
        • Gateway CTs and Neurio CTs are Overlapping
      • Network Connection Issues
        • Wi-Fi Connection is Not Functioning
        • Ethernet Connection is Not Functioning
        • Device Connected to Customer Router Cannot Open Webpages
        • Customer Router Has Captive Portals
      • Devices Page Issues
        • Device(s) Not Visible
        • Device Firmware Update Issues
      • Registration Issues
        • Company Name Not Available in Installer Registration Menu
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