Issues Entering Device Setup Interface

      Common issues entering the Device Setup interface

      • I Cannot Sign in to Tesla One
      • Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network is Not Broadcasting
      • Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network is Broadcasting but I Cannot Connect
      • I am Connected to the Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network but the Device Setup Interface Does Not Load
      Parent topic: Installation Troubleshooting
      • Quick Guide: Performing Device Setup in Tesla One
      • Install / Update Tesla One
      • Launch Device Setup in Tesla One
        • Update Site Controller Software If Required
      • Device Setup User Interface Overview
      • Configure Internet Connection
      • Check Connected Devices
      • Configure Meters and CTs
        • Configure Backup Gateway 2 Primary (Meter X)
        • Configure Backup Gateway 2 Secondary (Meter Y)
        • Configure Backup Switch (Meter Z)
        • Pair a Neurio Remote Energy Meter
      • Choose a Grid Code
      • Select the Solar Installation Type
      • Optional: Set Import & Export Limits
      • Optional: Edit or Disable Panel Limit
      • Optional: Adjust Off-Grid Settings
        • Optional: High Impedance Mode
        • Optional: Adjust Frequency Overrides
      • Start System
      • Enable Solar for Powerwall+ / Tesla Solar Inverter
      • Complete Registration (Tesla Direct Installers)
      • Complete Registration (Certified Installers)
      • Address Alerts
      • Perform E-Stop Test
      • Perform Backup Test
      • Installation Troubleshooting
        • Issues Entering Device Setup Interface
          • I Cannot Sign in to Tesla One
          • Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network is Not Broadcasting
          • Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network is Broadcasting but I Cannot Connect
          • I am Connected to the Backup Gateway 2 / Powerwall+ / Solar Inverter Wi-Fi Network but the Device Setup Interface Does Not Load
        • Site Controller Software Update Issues
          • Site Controller Software Update Download is Slow
          • Site Controller Software Update Stuck in "Staging Update" State
        • Solar Production Issues
          • Powerwall+ / Tesla Solar Inverter is Not Producing
          • Powerwall+ / Tesla Solar Inverter is Displaying 0A for a Connected String
          • Powerwall+ / Tesla Solar Inverter is Under Producing
          • Negative Solar Reading
          • Solar Production Value Does Not Match Inverter Output​​​​​​​​​​​​​​
          • Solar Production is Higher or Lower Than Expected​​​​​​​​​​​​​​
          • Loads are not Covered with Sufficient Solar Production
          • Inconsistent Load and Solar Readings​​​​​​​​​​​​​​
          • Solar Production Stops During Backup Test
        • Powerwall / Powerwall+ Battery Issues
          • Powerwall / Powerwall+ Displaying 0% State of Energy
          • Powerwall / Powerwall+ Discharge is Fluctuating​​​​​​​​​​​​​​
          • Powerwall / Powerwall+ is Discharging at Full Power​​​​​​​​​​​​​​
          • Powerwall / Powerwall+ is Not Charging from Solar​​​​​​​​​​​​​​
          • Powerwall / Powerwall+ is Charging from Grid Rather than Available Solar​​​​​​​​​​​​​​
          • Powerwall / Powerwall+ Fails to Provide Backup Power to All Loads​​​​​​​​​​​​​​
          • Grid Reconnection Took Too Long
          • High Impedance Issues
        • Powerwall+ / Tesla Solar Inverter Self-Test Issues
          • Alert: MCI Self-Test Failure
          • Alert: Isolation Self-Test Failure
          • Alert: Inverter Relay Self-Test Failure
          • Arc Fault Lockout
        • MCI and PV String Issues
          • Perform Insulation Resistance (Megger) Test to Identify Faulty String
          • Determine True String VOC
          • Confirm String Continuity
          • MCI Diode Test and Resistance Test (MCI Health Tests)
        • Powerwall+ / Tesla Solar Inverter Rapid Shutdown (RSD) Initiated
        • Meter and CT Issues
          • Negative Site Reading​​​​​​​​​​​​​​
          • Power Factor (PF) Not Close to 1
          • Gateway Meters Do Not Appear
          • Neurio Meter Failed to Add / Not Connecting
          • Neurio Meter Off-line
          • Troubleshooting Neurio Remote Energy Meters
          • Gateway CTs and Neurio CTs are Overlapping
        • Network Connection Issues
          • Wi-Fi Connection is Not Functioning
          • Ethernet Connection is Not Functioning
          • Device Connected to Customer Router Cannot Open Webpages
          • Customer Router Has Captive Portals
        • Devices Page Issues
          • Device(s) Not Visible
          • Device Firmware Update Issues
        • Registration Issues
          • Company Name Not Available in Installer Registration Menu
      • Revision History
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